Effective Date: 18/02/2025
Last Updated: 08/03/2025
1. Introduction
Welcome to Convibe Ltd (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.convibe.uk (the “Website”).
By using our Website, you consent to the collection and use of your information as outlined in this policy.
2. Who We Are
Convibe Ltd is a registered limited company in the UK. Our company registration number is 16261192. If you have any questions about this policy, please contact us at hello@convibe.uk.
3. Information We Collect
We may collect the following types of personal data from you:
- Identity & Contact Information: Name, email address, phone number, and business name.
- Technical Data: IP address, browser type, device type, cookies, and analytics data.
- Marketing Preferences: Whether you have opted in or out of marketing communications.
4. How We Collect Your Data
We collect data through:
Direct interactions: When you fill out forms on our Website, sign up for our newsletter, or contact us.
Automated technologies: Cookies, analytics tools, and tracking pixels (e.g., Google Analytics, Facebook Pixel).
5. How We Use Your Data
We use your data for the following purposes:
To provide and manage our services (digital marketing, branding, SEO, web development, e-commerce solutions, custom software development, mobile applications).
To respond to inquiries and communicate with you.
To improve Website performance and user experience.
To send marketing communications (only if you have given explicit consent).
To comply with legal obligations.
To protect our Website from security threats and fraud prevention.
6. Legal Basis for Processing Personal Data
Under UK GDPR, we rely on the following legal bases to process your data:
Consent: When you opt-in to receive marketing communications.
Contractual necessity: When processing is required to fulfill a contract.
Legal obligation: When required to comply with UK laws.
Legitimate interests: When processing is necessary for business operations and security.
7. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. These include:
Necessary Cookies: Essential for Website functionality.
Analytics Cookies: Help us analyze Website traffic.
Advertising Cookies: Used for personalized ads (via Google Ads, Facebook Ads).
We display a cookie consent banner where you can manage your preferences. For more details, please refer to our Cookie Policy below.
8. Data Sharing and Third-Party Services
We do not share customer data with third-party service providers. However, we use Google Ads and Facebook Ads for marketing.
9. International Data Transfers
Our servers are located in the UK, ensuring that your data stays within the country. However, our Website is managed from Qatar, meaning data access may occur from outside the UK. We ensure that such transfers comply with UK GDPR regulations.
10. Data Security Measures
We take security seriously and use:
Encryption technologies to protect data.
Secure servers with restricted access.
SSL certificates to safeguard website interactions.
Regular security audits to detect vulnerabilities.
11. Data Retention Policy
We retain personal data only as long as necessary for the purposes outlined in this policy. Our data retention periods are:
Marketing data: Retained until you opt-out.
Contact form submissions: Retained for up to 12 months.
Analytics data: Retained for up to 2 years.
After these periods, data will be securely deleted or anonymized. If required by law, we may retain certain data for legal compliance purposes.
12. Your Rights Under UK GDPR
As a UK-based user, you have the following rights:
Right to access – Request a copy of your personal data.
Right to rectification – Request corrections to inaccurate data.
Right to erasure – Request deletion of your personal data.
Right to restrict processing – Request limited use of your data.
Right to data portability – Request a copy of your data in a machine-readable format.
Right to object – Object to direct marketing communications.
Right to withdraw consent – If processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us at hello@convibe.uk.
13. Automated Decision-Making & Profiling
We do not use automated decision-making or profiling techniques that have a legal or significant impact on individuals.
14. Cookie Policy
Cookies are small text files stored on your device when you visit our Website. We use cookies for the following purposes:
Types of Cookies We Use
Strictly Necessary Cookies: Required for the Website to function properly.
Performance Cookies: Collect anonymous information to help us improve performance.
Functionality Cookies: Enhance user experience by remembering preferences.
Advertising Cookies: Track browsing habits for personalized advertising.
Managing Cookies
You can manage or disable cookies through your browser settings. If you choose to disable cookies, some features of our Website may not function properly.
15. Privacy Policy Updates
We may update this policy from time to time. Any changes will be communicated via email. The latest version will always be available on our Website.
16. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Convibe Ltd
Email: hello@convibe.uk
Website: www.convibe.uk